How is my rug made?

At your rugs, we are all about customizing the rug to meet client’s expectations. Visit Rug Making Process if you are keen to understand how a beautiful hand knotted rug is delivered.

What materials are used for the rug?

We only use natural materials to weave our rugs.
Our hand – knotted customised rugs can be made using
Wool
Silk
Hemp
Nettle
Banana
Bamboo
Lemon

How long does my rug take to complete?

The rug making process depends mostly on the size of the rug and how detailed the design is. Generally, it takes about 1 month to 3 months including delivery to your home.

When will the rugs weaving start?

If you have ordered a sample of the rug, it will start as soon as you approve the sample. Otherwise, the rug weaving starts as soon as you approve the artwork, which we will email to you.

How do I ordering a Sample?

Ordering a Sample is very easy. Just go to Order a Sample and follow the steps. We highly recommend that you order a sample as it gives the feel of the rug with what material you have chosen and also the color.

How much is the Shipping cost?

We have been delivering our rugs worldwide for 45 years now; hence the price is including the delivery to your house. There is no separate delivery cost involved.

How long does it take to ship?

The shipping time is normally quoted in the beginning of the rug weaving process to you. After the rug is complete, it only takes 3 – 5 days to ship the rug in most of the countries.

What if I do not like my rug?

The whole process of choosing a rug to delivering it to your home is a very customised and expensive process. We do not provide refund for change of mind. Hence, we offer to receive the rug back only if there are any discrepancies with the order and the rug delivered. In such circumstance, we will give you full refund and the delivery cost to ship it to the warehouse will be covered by us.

Giving back to the Community

We believe in the corporate responsibility to the Community we live. 5 percent of the rug sale goes straight to the education of the kids below 10 years and in the training of the Women in workforce. We actively donate monies in different charitable programs often such as voice against human trafficking, movement against domestic violence, Emergency response team for medical aid and relief supplies for survivors.

We train and employee women from the local community to provide them an opportunity to earn and to encourage women to work.

When you buy from YOUR RUGS, you are not only decorating your home, it will directly affect people in need with the 5 per cent donation we make.